Featured case study
CASE / 01The Pelham Group NW. A digital operation for a 17-year practice.
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How we rebuilt a 17-year real estate practice into a full digital operation, brand, site, listing engine, content factory, agent team, in roughly nine weeks.
The problem
Kim is one of the most respected brokers in Snohomish County, with a 102.3% sale-to-list ratio and 40-plus years of life experience behind her work. But her digital presence didn't match the practice. The old WordPress site scored a 2.3 out of 10 on our internal audit. Listings were getting weak traction online. The newsletter was sporadic. There was no system for the database of 1,700 contacts she'd built over the years.
Our approach
We treated this like an enterprise rebuild, not a clean-up. New brand language. New site. New CRM stack. A 20-agent Claude Code marketing team running the content factory weekly. The goal was not a prettier site. It was an operating system that lets Kim spend her time with clients, not chasing the next post.
- 9.1/10
- Digital presence scoreFrom 2.3/10 in March 2026
- 1,700
- Contacts now on a 7-touch nurtureDatabase wired into GHL
- 20
- Specialist agentsRunning her content factory weekly
- 102.3%
- Sale-to-list ratiovs. NWMLS county average 100.2%
01 / IdentityA brand built on her real life
We pulled the brand out of who Kim actually is, walking alongside families through life's biggest transitions, married 40-plus years to Brien, deeply rooted in Everett. Forest green, clay, cream. Cormorant Garamond and Inter. Caveat for her signature. Voice rules that ban urgency tactics, exclamation marks, and dream-home clichés.
02 / SiteA site that scores 90+ on its own audit
Custom HTML rebuild on thepelhamgroupnw.com. Schema markup. SEO, AEO, and GEO optimization. Per-neighborhood landing pages. Accessibility passes. A2P 10DLC compliant. Four lead magnets, Home Value Estimator, Staging Gallery, MLS Search, Repair Consultation, each wired into Savvy OS.
03 / ListingsA 7-asset campaign per listing
Every active listing ships with a long-form blog post, a mini-podcast with Brien, broker-network outreach, syndication across nine surfaces, a Meta ad campaign with full operational playbook, social cascade, and a database blast. Built from MLS data on day one, not week three.
04 / Agent teamA 20-agent factory that ships every week
Marsha runs the agency. Five directors, Riley, Mara, Avery, Ren, Cora, run their departments. Fifteen specialists do the work. The full cycle, market research, drafting, brand QA, compliance, scheduling, runs Monday through Friday. Kim never sees the agency. She sees the work.
05 / ContentA newsletter she's actually proud to send
The Pelham Post ships monthly with neighborhood data, two listings, a market snapshot, and a real story from Kim's week. Specific numbers, never vague claims. No emojis. No exclamation marks in headlines. Reads like a letter from your favorite broker.
Stack and tooling
- Custom HTML + CSS
- GHL (Savvy OS)
- Follow Up Boss sync
- Meta Ads Manager
- Canva MCP
- Schema.org / JSON-LD
- 20-agent Claude Code agency
- Riverside